The most important informations about the use of the eSIM card
How to add an eSIM card?
After your online purchase, we will send you a unique QR code via email within 12 hours. The QR code can be scanned with your phone's camera upon arrival in the designated country. First, navigate to the settings menu, select the carrier submenu, and click on "Add eSIM." This will open the camera, allowing you to scan the QR code. Your prepaid mobile data will then be ready to use. There are no other steps needed for usage!
Why is using an eSIM card better than using physical SIM cards?
- Most importantly, eSIM cards are significantly cheaper than preloaded physical SIM cards.
- Since the product is digital, there are no shipping fees, and there is no need to wait several days for delivery.
- If your data runs out, the eSIM card can be reloaded remotely with just three clicks on the website. Simply write "reload" in the comments.
- It doesn’t take up physical space and cannot be lost.
- eSIM cards are more reliable than physical SIM cards.
How long will it take to receive my eSIM card and where will I get it?
We will send the eSIM card to the email address you provided within 12 hours of your online order.
How long are eSIM cards valid from the time of purchase?
From the time of purchase, eSIM cards do not have an expiration date, so they can be used and scanned at any time.
Why choose us?
World Wide SIM is the one of the oldest telecommunications company in the field of eSIM. We offer SIM cards valid in over 190 countries. We partner with the telecommunications provider with the highest coverage in each country.
Every eSIM card comes with 24/7 customer service, available to assist you with any technical issues at the following email: international@worldwidesimcards.com
What should I pay attention to when using an eSIM card?
- It is advisable to print the QR code once received, as it makes the scanning process easier.
- The most important thing is that eSIM cards can only be scanned upon arrival in the destination country.
- When scanning the eSIM card QR code, always connect to Wi-Fi.
- Ensure that mobile data and data roaming are enabled on the eSIM card, but remember to disable data roaming on your original SIM card if it remains in your device.
- Each QR code can only be scanned once, so do not delete it from your device, as this will result in losing the eSIM card.
Can’t find the desired country on the website?
If this happens, email us at international@worldwidesimcards.com, and we will send you the eSIM card offer for the desired country or region! Trust us; we have eSIM cards for every country, and we also have some regional products that are not listed on our website.
How can I reload the eSIM card?
Almost all of our eSIM cards can be reloaded with any package related to the respective country. Purchase the desired data package online through our website and write "reload" in the comments during purchase. We will add the desired data amount to your existing eSIM card within 12 hours.
How can I pay for eSIM card orders online?
For eSIM card orders, only card payments are accepted through our secure Stripe system.
Attention! The 14-day withdrawal right for online purchases does not apply to eSIM card purchases, as it is not a physical product, and we cannot verify if the QR code has been used or not.
Do I need to provide my personal data for the SIM card usage?
We never associate payment data with any eSIM card, ensuring that no overuse or extra billing can occur regardless of the eSIM card usage. However, due to legal requirements in certain countries, we can only issue eSIM cards after a preliminary identification process. This affects very few countries, and where it does, we will indicate it. In such cases, our colleague will request you to send us the photo page of your passport via email after the purchase.
We will handle this information according to the GDPR on our website.
Which devices are compatible with eSIM cards?
Our eSIM cards are compatible with the devices listed on the following page. They can only be used with unlocked devices!
https://www.worldwidesimcard.com/pages/esim-compatible-devices